LexicPulse: Reinventing Customer Feedback with Conversational AI

Customer Feedback Analysis

After more than three years of helping companies analyze thousands of customer interactions, at Lexic.AI, we’ve learned that traditional feedback tools like static surveys are no longer enough. They’re outdated, impersonal, and fail to deliver deep, actionable insights.

That’s why we created LexicPulse, our AI Research Companion — a transformative solution designed to capture, understand, and analyze customer feedback in a smarter and more human way.

The problems with traditional methods

Static surveys and outdated feedback tools suffer from:

• Low response rates and survey fatigue, especially when long, irrelevant, or poorly designed.

• Superficial data that misses root causes and deeper customer sentiment.

• Manual analysis that is slow, expensive, and error-prone.

• Delayed insights, making organizations reactive instead of proactive.

• Lack of personalization, resulting in generic, impersonal experiences.

  
  

LexicPulse: A smarter, more natural way to listen

Built on our proven NLP technology and experience in analyzing natural language conversations, LexicPulse overcomes these issues by turning feedback into a dynamic, conversational experience:

• ✅ Deeper insights through adaptive conversationsLexicPulse uses true conversational AI to go beyond the first answer, asking smart follow-up questions to uncover root causes and emotional drivers. NLP interprets meaning, sentiment, and intent from free-text or voice input.

• ✅ Higher engagement and response ratesIt integrates naturally into channels your users already use, like WhatsApp or voice, creating a seamless experience that reduces friction and increases completion rates.

• ✅ Real-time, automated analysisFrom smart data capture to instant insight, LexicPulse automatically identifies key topics, sentiments, and intents — eliminating the need for manual review and delivering ready-to-act reports in real time.

• ✅ A unified, contextual customer viewFeedback from different channels and interactions is centralized and can be enriched with additional data sources, giving you a 360° view of your customers.

• ✅ Transparent value model (potential)By offering a predictable pricing model, LexicPulse stands apart from enterprise tools with opaque costs and unclear ROI.

  
  
  
  

LexicPulse is more than a feedback tool — it’s a research companion that listens like a human, thinks like an analyst, and responds like a strategist.Let AI help you understand what your customers really think, and act before issues escalate.

Visit app.lexic.ai and be among the first ones to try it