"Pragmatic" Use Cases

Transcribe phone calls or Focus Group sessions

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Analyze and classify all conversations with business criteria

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Discover opportunities for improvement in support, sales and problem resolution

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Create incident alerts and find out before the problem is bigger

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Receive improvement recommendations for your agent network

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Measure your customer satisfaction

Discover the recruiting trends in your sector

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Design a map of skills that allows you to know where your opportunities for improvement are

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Use public sources to know where the skills of the future are

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Easily map the current skills of your technology teams and discover gaps with your future needs

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Find the people with the right skills for your specific needs

Design your own workflow to process simple and complex documents

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Create automatic or human-in-the-loo validation rules to ensure a safe and efficient process

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Develop an alternative database where you can consume information present in documents, pdfs, etc.

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Detect counterfeit documents (Image Forgery / Document Forensics) and establish the rules for their validation

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Create value and insights from documents

Create a vector database with all chat conversations and phone calls

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Classify that content to train the AI ​​and replace part of those communications with a ChatBOT

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Replace repetitive actions done by an agent and allow the bot to do them 24x7

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Be fast and efficient by allowing the BOT to channel only complex issues and questions to agents