Lexic.AI

    Conversational AI Architects

    Decoding Human Conversations

    Turn your Call Center Calls
    into Actionable Insights

    Turning Every Conversation into a High-Fidelity Growth Asset

    WhatsApp
    Phone Call
    Support Ticket
    Agent: Laura M.#CX-4891
    Hi. This is so frustrating. I added my spouse to my account, but their email isn't working. The bot's instructions were confusing and didn't help at all.
    FRUSTRATIONBOT FAILURE
    Sorry about this! I've checked our system and there's no account for that email. Is there another email you may have used?
    APOLOGY
    Yes, try john.doe@gmail.com. Also, I've been waiting 3 days for a callback that was never scheduled.
    DELAYED RESPONSESLA BREACH
    I completely understand your frustration. Let me escalate this to our priority team right away and get this resolved today.
    ESCALATIONRESOLUTION COMMIT

    Stop operating on assumptions. Gain a deep, unvarnished understanding of your business and discover exactly what your customers and partners truly experience.

    // DEEP_UNDERSTANDING// ZERO_BLIND_SPOTS

    Executives of these companies are already decoding conversations

    Ecovidrio
    Cellnex
    Delta Cafés
    TotalEnergies
    GreenFlex
    Bankinter
    Telefónica
    Stadler
    Ecovidrio
    Cellnex
    Delta Cafés
    TotalEnergies
    GreenFlex
    Bankinter
    Telefónica
    Stadler

    Lexic Pulse: The Conversational Intelligence Stack

    Closing the Strategic Loop Between Human Sentiment and Corporate Execution.

    01  |  Passive Listening

    Decoding Existing Conversations

    Turn the fragmented "dark data" in your call centers and support tickets into high-fidelity intelligence.

    • Multi-Modal Analysis: Process 100% of your voice calls, chats, and tickets at scale.
    • Friction Identification: Automatically pinpoint the root causes of customer frustration and churn.
    • Operational Visibility: Transform hidden signals into structured strategic knowledge.

    Conversation Analysis and Insights

    Live Transcription

    shipping delayconfused about pricing

    Alerts

    Alert:Churn Signal
    Friction:Billing Clarity

    Auto-Actions

    ✓ CRM Updated✓ Ticket Created

    Generated Insights

    Improvement Insights Report
    Quick Wins to fix friction

    // 100% COVERAGE // SEMANTIC EXTRACTION // DARK DATA RECOVERY • // 100% COVERAGE // SEMANTIC EXTRACTION // DARK DATA RECOVERY • // 100% COVERAGE // SEMANTIC EXTRACTION // DARK DATA RECOVERY

    02  |  Active Listening

    Generating Proactive Conversations

    Don't wait for data to come to you. Use generative agents to probe deeper into user intent and motivations.

    • Generative Probing: Conduct dynamic, human-like interviews via WhatsApp, Voice, or Web.
    • Intent Discovery: Go beyond static surveys to uncover the real "Why" behind customer behavior.
    • Scalable Focus Groups: Get qualitative depth with the infinite scalability of AI-moderated interviews.

    Dynamic Dialogue Map

    Agent Dialogue

    AI Agent"You mentioned the interface feels slow — is that specifically during data export or general navigation?"
    User"Mostly during export — it takes forever when the dataset is large."
    AI Agent"Got it. Is that impacting your weekly reporting workflow?"

    Insight Map

    Slow Export
    Uncovered
    Intent
    Large datasets
    Actionable
    Feedback
    Weekly reports

    // AI INTERVIEWS // 360° FEEDBACK // AUTONOMOUS PROBING • // AI INTERVIEWS // 360° FEEDBACK // AUTONOMOUS PROBING • // AI INTERVIEWS // 360° FEEDBACK // AUTONOMOUS PROBING

    [ STATUS: EXECUTION_LAYER_ACTIVE ]

    The Execution Layer

    Closing the Loop: From Insight to Execution

    We don't stop at understanding. Lexic architects the autonomous agents that fix the friction — operating across your entire stack to turn intelligence into deterministic action.

    01  |  Autonomous Resolution

    Front-Office Fixing

    Deploy agents that talk, listen, and solve. Fix the customer experience in real-time through proactive and reactive dialogue.

    • Proactive issue resolution before the customer reaches out.
    • Real-time scheduling — appointments and leads without human intervention.
    • Multi-channel: high-fidelity agents on Voice, WhatsApp, and Web.

    // VOICE // WHATSAPP // WEB_WIDGET • // VOICE // WHATSAPP // WEB_WIDGET • // VOICE // WHATSAPP // WEB_WIDGET

    02  |  Operational Orchestration

    Back-Office Executing

    Automate the heavy lifting. Sync data, audit documents, and trigger workflows across your entire enterprise stack.

    • Automated CRM sync — eliminating manual entry in Salesforce, Dynamics, or Pipedrive.
    • Complex document auditing — high-speed verification and processing.
    • Logistics rescheduling — dynamic route and task adjustment from real-time dialogue.

    // SALESFORCE // SAP // ZENDESK • // SALESFORCE // SAP // ZENDESK • // SALESFORCE // SAP // ZENDESK

    The Lexic Transformation

    Turning Every Interaction into a High-Fidelity Growth Asset

    01

    Fragmented Noise to Unified Intelligence

    • Unify disconnected voice and text silos into a single intelligence layer.
    • Decode the nuances of your existing call streams, tickets, and logs at scale.
    • Transform "dark data" into the primary strategic anchor for your organization.
    02

    Static Surveys to Deep Probing

    • Combine survey scalability with the qualitative depth of a focus group.
    • Conduct generative, human-like interviews to discover true customer intent.
    • Ask Directly to get your most pressing business doubts answered by the people who matter most.
    03

    Analysis Paralysis to Automated Action

    • No Dashboards—we deliver high-impact, automated results instead of more charts.
    • Heavy Lifting of filtering and synthesis is handled entirely by our architecture.
    • Direct Delivery of pure value to your Inbox, Teams, or through direct CRM sync.