Total Customer Intelligence & Independent AI Agent Audit

Lexic Compass audits the live agent from the outside, independently of its vendor: adversarial probes, task-success and hallucination measurement, disclosure and traceability checks, and escalation testing. The agent is scored from 0 to 100 on the 4-Pillar Trust Score — Integrity & Safety (30%), Regulatory Trust (30%), Operational Reliability (20%) and Experience Trust (20%) — and the engagement closes with a signed verdict: Cleared, Cleared with Conditions or Not Cleared.

Article 50, in force since 2 August 2026, requires that people are told they are interacting with an AI system, and that this disclosure is clear, timely and verifiable. In practice a compliance team must be able to evidence what the agent said, when it disclosed, and how the interaction was logged. Lexic Compass verifies exactly that and documents the gaps in the Regulatory Trust pillar.

No. Lexic is not a notified body under the EU AI Act, so Compass never issues a certification. What you get is an independent audit report with a Trust Score and a signed verdict — Cleared, Cleared with Conditions or Not Cleared — that a board, a compliance function or a customer can review as third-party evidence.

The entry point is the Flash Preview: a first independent diagnosis of one production agent in 72 hours, covering whether it discloses as AI, where it fails under adversarial pressure, and which pillars are at risk. A full vertical audit pilot — banking, insurance and other regulated sectors — is delivered in 3–4 weeks.

Total Customer Intelligence is Lexic Pulse: continuous analysis of 100% of your calls, chats, emails and support tickets, instead of the 1–2% sample traditional QA reviews. Every interaction is scored as it lands, so friction, churn signals and root causes surface in days and arrive as evidence-based next steps rather than another dashboard.

Gong and Observe.AI concentrate on sales call analysis and revenue intelligence. Lexic Pulse covers the whole omnichannel journey — calls, tickets, emails and chats across CX, QA, Product, Operations and Sales — and Lexic Compass adds independent auditing of the AI agents in production, which neither offers. Executing the fixes is scoped separately through the Digital Workforce Platform, our consulting service layer.