Conversational AI Architects
Total Customer Intelligence Platform — Powered by the Double Helix Architecture
What is Total Customer Intelligence?
What is Total Customer Intelligence?
of conversations analyzed
Total Customer Intelligence is the practice of analyzing 100% of contact center conversations — calls, chats, emails, and tickets — using AI in real time, eliminating the Operational Blindness created when QA teams audit only 1% of interactions.
Lexic Pulse delivers this through the Double Helix Architecture: an Active Listening Engine that processes every existing conversation automatically, and a Proactive Listening Engine that deploys AI-moderated interviews via WhatsApp and voice — achieving 60% B2B response rates versus 2–8% for traditional NPS surveys.
- 40% support calls reduced — 4 weeks
- 60% B2B interview response rate
- 100% coverage vs 1% manual QA
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Sergio Llorens, CEO
Live & Synced
Turn your Call Center Calls
into Actionable Insights
Turning Every Conversation into a High-Fidelity Growth Asset
Stop operating on assumptions. Gain a deep, unvarnished understanding of your business and discover exactly what your customers and partners truly experience.
Executives of these companies are already decoding conversations
Lexic Pulse: The Conversational Intelligence Stack
Closing the Strategic Loop Between Human Sentiment and Corporate Execution.
01 | Active Listening Engine
Decoding Existing Conversations
Turn the fragmented "dark data" in your call centers and support tickets into high-fidelity intelligence.
- Multi-Modal Analysis: Process 100% of your voice calls, chats, and tickets at scale.
- Friction Identification: Automatically pinpoint the root causes of customer frustration and churn.
- Operational Visibility: Transform hidden signals into structured strategic knowledge.
Conversation Analysis and Insights
Live Transcription
Alerts
Auto-Actions
✓ CRM Updated✓ Ticket CreatedGenerated Insights
// 100% COVERAGE // SEMANTIC EXTRACTION // DARK DATA RECOVERY • // 100% COVERAGE // SEMANTIC EXTRACTION // DARK DATA RECOVERY • // 100% COVERAGE // SEMANTIC EXTRACTION // DARK DATA RECOVERY
02 | Proactive Listening Engine
Generating Proactive Conversations
Don't wait for data to come to you. Use generative agents to probe deeper into user intent and motivations.
- Generative Probing: Conduct dynamic, human-like interviews via WhatsApp, Voice, or Web.
- Intent Discovery: Go beyond static surveys to uncover the real "Why" behind customer behavior.
- Scalable Focus Groups: Get qualitative depth with the infinite scalability of AI-moderated interviews.
Dynamic Dialogue Map
Agent Dialogue
Insight Map
Intent
Feedback
// AI INTERVIEWS // 360° FEEDBACK // AUTONOMOUS PROBING • // AI INTERVIEWS // 360° FEEDBACK // AUTONOMOUS PROBING • // AI INTERVIEWS // 360° FEEDBACK // AUTONOMOUS PROBING
Closing the Loop: From Insight to Execution
We don't stop at understanding. Lexic architects autonomous agents that operate across your entire stack to turn intelligence into deterministic action.
Autonomous Resolution
Deploy agents that talk, listen, and solve. Fix customer friction in real-time through voice and text.
Back-Office Automation
Eradicate manual data entry. Autonomously audit complex documents and sync data across your CRM.
Dynamic Orchestration
Trigger instant workflows. Dynamically adjust logistics routes or escalate tickets based on real-time dialogue.
24/7 Agentic Scale
Multiply your execution capabilities. Scale your operational capacity infinitely without increasing human headcount.
Insights, Case Studies & Resources
How to Detect Customer Complaint Trends Before They Escalate Into a Crisis
99% of customer conversations go unanalyzed — and that's where crises are born. Learn how to spot complaint trends weeks before they become a PR problem.
What Does It Cost to Ignore 99% of Your Customer Conversations?
Ignoring 99% of customer conversations isn't just a quality gap — it's a quantifiable financial loss. Here's how to calculate what it's costing your operation.
Customer Data vs. Customer Understanding: What's the Difference and Why Does It Matter?
Your dashboard shows NPS 42. But do you know why a top account churned last quarter? The gap between data and understanding is where strategy goes wrong.
Cómo Detectar Tendencias en Quejas de Clientes Antes de que Escalen a Crisis
El 99% de conversaciones con clientes nunca se analizan — y ahí es donde nacen las crisis. Aprende a detectar patrones de queja semanas antes del desbordamiento.
¿Cuánto Cuesta No Analizar el 99% de tus Conversaciones con Clientes?
Ignorar el 99% de tus conversaciones no es solo un gap de calidad — es una pérdida financiera cuantificable. Calcula lo que le está costando a tu operación.
¿Cuál Es la Diferencia Entre Datos de Clientes e Inteligencia de Clientes — y Por Qué Importa?
Tu dashboard muestra NPS 42. Pero ¿sabes por qué se fue tu mejor cuenta el trimestre pasado? La brecha entre datos y entendimiento es donde falla la estrategia.
The Lexic Transformation
Turning Every Interaction into a High-Fidelity Growth Asset
Fragmented Noise to Unified Intelligence
- Unify disconnected voice and text silos into a single intelligence layer.
- Decode the nuances of your existing call streams, tickets, and logs at scale.
- Transform "dark data" into the primary strategic anchor for your organization.
Static Surveys to Deep Probing
- Combine survey scalability with the qualitative depth of a focus group.
- Conduct generative, human-like interviews to discover true customer intent.
- Ask Directly to get your most pressing business doubts answered by the people who matter most.
Analysis Paralysis to Automated Action
- No Dashboards—we deliver high-impact, automated results instead of more charts.
- Heavy Lifting of filtering and synthesis is handled entirely by our architecture.
- Direct Delivery of pure value to your Inbox, Teams, or through direct CRM sync.