Conversational AI Architects
Total Customer Intelligence & AI Agent Intelligence, unified in one platform
What is Total Customer Intelligence?
of conversations analyzed
EU AI Act ready
Human Conversations
Total Customer Intelligence analyzes 100% of contact center calls, chats, emails and tickets in real time — ending the Operational Blindness of QA teams that only audit 1% of interactions.
AI Agent Intelligence
Lexic Compass independently audits the AI agents already talking to your customers — technical quality, adversarial security and EU AI Act compliance (Article 50 transparency applies from August 2026).
- 40% support calls reduced — 4 weeks
- FROM RAW DATA TO INSIGHTS IN 24H
- 72h Flash Audit for AI agents
Your AI agents talk to customers. Do you know what they're saying?
From August 2026, the EU AI Act requires supervision, traceability and auditing of every AI system interacting with your customers. See how Lexic Compass audits and certifies your AI agents in production.
Turn your Call Center Calls
into Actionable Insights
Turning Every Conversation into a High-Fidelity Growth Asset
Stop operating on assumptions. Gain a deep, unvarnished understanding of your business and discover exactly what your customers and partners truly experience.
Executives of these companies are already decoding conversations
The Conversational Intelligence Stack
Two products, one platform: intelligence from every human conversation, and independent audits of the AI agents already talking to your customers.
01 | Lexic Pulse
Active Listening. Insights. Action.
Analyze 100% of contact center calls, chats, emails and tickets in real time — then turn each conversation into evidence-based next steps and automated actions across your stack.
- 100% Coverage: Multi-modal analysis of every voice, chat, email and ticket interaction — not a 1% QA sample.
- Actionable Insights: Evidence-based recommendations and root-cause findings, not another dashboard to interpret.
- Automated Action: Triggers into CRM, Slack, Teams and ticketing so findings become work items automatically.
Conversation Analysis and Insights
Live Transcription
Alerts
Auto-Actions
✓ CRM Updated✓ Ticket CreatedGenerated Insights
// 100% COVERAGE // ACTIONABLE INSIGHTS // AUTOMATED EXECUTION • // 100% COVERAGE // ACTIONABLE INSIGHTS // AUTOMATED EXECUTION • // 100% COVERAGE // ACTIONABLE INSIGHTS // AUTOMATED EXECUTION
02 | Lexic Compass
AI Agent Intelligence
Independent auditing of the AI agents already in production against a 3-layer matrix: technical quality, adversarial security, and EU AI Act compliance. Article 50 transparency applies from August 2026.
- Technical Quality: Task success, hallucination rate, tone and consistency scored against your defined agent contract.
- Adversarial Security: Red-team probes for prompt injection, jailbreaks and data leakage — run independently of the agent's vendor.
- EU AI Act Compliance: Article 50 transparency, disclosure and traceability checks, delivered as a 72h Flash Audit.
Lexic Compass · Audit Matrix
IndependentAgent under audit
any vendor · any stack
Findings
// AI AGENT INTELLIGENCE // EU AI ACT · ART. 50 // INDEPENDENT AUDIT • // AI AGENT INTELLIGENCE // EU AI ACT · ART. 50 // INDEPENDENT AUDIT • // AI AGENT INTELLIGENCE // EU AI ACT · ART. 50 // INDEPENDENT AUDIT
Closing the Loop: From Insight to Execution
We don't stop at understanding. Lexic architects autonomous agents that operate across your entire stack to turn intelligence into deterministic action.
Autonomous Resolution
Deploy agents that talk, listen, and solve. Fix customer friction in real-time through voice and text.
Back-Office Automation
Eradicate manual data entry. Autonomously audit complex documents and sync data across your CRM.
Dynamic Orchestration
Trigger instant workflows. Dynamically adjust logistics routes or escalate tickets based on real-time dialogue.
24/7 Agentic Scale
Multiply your execution capabilities. Scale your operational capacity infinitely without increasing human headcount.
Insights, Case Studies & Resources
EU AI Act Compliance for AI Agents: What European Enterprises Must Do Before August 2026
The Digital Omnibus delays high-risk AI obligations to December 2027, but Article 50 transparency and Article 5 prohibitions are enforceable now. What European enterprises must do before August 2026.
Cómo preparar tu empresa para el EU AI Act antes del 2 de agosto de 2026
El Digital Omnibus retrasa las obligaciones de alto riesgo a diciembre 2027, pero el Art. 50 (transparencia) y el Art. 5 (prohibiciones) ya están vigentes. Qué deben hacer las empresas europeas antes de agosto 2026.
AI Voice Agent Quality Assurance: How Enterprises Know If Their Agent Is Working
Most enterprises deploy voice AI agents and never measure whether they actually work. Here's how to build a quality assurance framework that goes beyond "it answered."
Auditoría de Agentes de IA Conversacionales: Cómo Saber si Tu Agente Está Funcionando Bien
Desplegar un agente de voz IA sin medir qué dice en producción es operar a ciegas. Esta guía explica cómo auditar tu agente, qué exige la EU AI Act y qué métricas importan de verdad.
How to Detect Customer Complaint Trends Before They Escalate Into a Crisis
99% of customer conversations go unanalyzed — and that's where crises are born. Learn how to spot complaint trends weeks before they become a PR problem.
What Does It Cost to Ignore 99% of Your Customer Conversations?
Ignoring 99% of customer conversations isn't just a quality gap — it's a quantifiable financial loss. Here's how to calculate what it's costing your operation.
The Lexic Transformation
Turning Every Interaction into a High-Fidelity Growth Asset
Fragmented Noise to Unified Intelligence
- Unify disconnected voice and text silos into a single intelligence layer.
- Decode the nuances of your existing call streams, tickets, and logs at scale.
- Transform "dark data" into the primary strategic anchor for your organization.
Unaudited AI Agents to Certified AI Agents
- Independently audit the AI agents already in production — regardless of vendor or stack.
- Verify EU AI Act Article 50 transparency and disclosure obligations, applicable from August 2026.
- Get results in 72 hours with the Lexic Compass Flash Audit, not months of external consulting.
Analysis Paralysis to Automated Action
- No Dashboards—we deliver high-impact, automated results instead of more charts.
- Heavy Lifting of filtering and synthesis is handled entirely by our architecture.
- Direct Delivery of pure value to your Inbox, Teams, or through direct CRM sync.